Privacy policy

Privacy Policy

Vantor ("we", "us", or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our store or make a purchase. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

Your name, billing address, and shipping address
Your email address and phone number
Payment information (processed securely by our payment providers)
Order details and purchase history

We also automatically collect certain information about your device and browsing activity, including your IP address, browser type, and the pages you view, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and payment
Communicate with you about your order or account
Provide customer support
Detect and prevent fraud
Improve and optimize our store and services
Send marketing communications, where you have consented to receive them

Sharing Your Information

We share your personal information only with trusted third parties who help us operate our store, such as payment processors, shipping carriers, and fulfillment partners. We do not sell your personal information. We may also disclose your information where required by law or to protect our legal rights.

Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections. You may also withdraw your consent to marketing communications at any time. To exercise these rights, please contact us at support@vantor-ca.com.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies through your browser settings, although this may affect the functionality of our store.